Spam Policy

We only email when it matters, and we will always keep it relevant to your order or an action you have taken with us. At Eckco, we respect your inbox and want our emails to be clear, useful and easy to manage.

The emails you can expect from us

We keep our email communication limited to the essentials:

• Order updates: We will email you with order confirmations, receipts, shipping details and delivery updates, so you are never left wondering where your order is.
• Cart reminders: If you add items to your cart but do not complete your purchase, we may send a follow-up reminder.

What you will not hear from us

• We do not send newsletters, promotional content or marketing emails unless you have specifically chosen to receive them.
• We do not sell, rent or share your email address with third parties for their marketing purposes.

Unsubscribing from cart reminders

Every cart reminder includes a clear unsubscribe link. If you no longer want cart reminders, one click is all it takes.

Order confirmations, receipts and shipping updates are different. These emails contain important information about a purchase or action you have taken, so they cannot be unsubscribed from.

Our commitment to your inbox

We take email privacy seriously and aim to comply with New Zealand’s Unsolicited Electronic Messages Act 2007.

If you receive an email from us that feels unwanted, unclear or inconsistent with this policy, please let us know so we can look into it.

Contact us

If anything here feels unclear, we are happy to help. Just send us a message.

Last updated: 05/10/2026