Privacy Policy
This Privacy Policy explains how Eckco collects, uses, stores and shares personal information when you visit our website, place an order, create an account or contact us. We handle personal information in accordance with applicable New Zealand privacy law.
Information We Collect
Personal information
We may collect personal information that you provide directly when you use this website or contact us.
- Name
- Email address
- Delivery or mailing address
- Phone number
- Order, payment and delivery information
- Messages or information you provide when contacting us
When we collect information
We may collect information when you place an order, create an account, subscribe to marketing emails, contact us or otherwise enter information through the website.
How We Use Information
We use personal information only where it is relevant to operating our website, completing your order, communicating with you or providing customer support.
- Process, confirm and deliver orders
- Send order confirmations, receipts and delivery updates
- Respond to customer-service questions and requests
- Manage customer accounts, shopping carts and checkout functions
- Send marketing emails where you have opted in or where otherwise permitted by law
How We Protect Information
We take reasonable steps to protect personal information collected through this website. No online system can be guaranteed completely secure, but we use measures intended to limit unauthorised access, use or disclosure.
These measures may include website security monitoring, regular updates, restricted access to customer information, and secure networks or access controls where available.
Payment-card details are handled by the payment provider selected at checkout. Eckco does not store payment-card details on its own servers.
Cookies and Website Data
Cookies are small files stored through your browser. They help the website recognise your browser, remember selected preferences and support features such as shopping carts, account functions and checkout.
Cookies may also help us understand general website traffic and interactions. Depending on the tools enabled on the website, this information may be aggregated and may not directly identify you.
You can manage cookies through your browser settings. Most browsers allow you to block, delete or receive a warning before cookies are stored. Please note that disabling cookies may affect some website features.
For more information, please read our Cookie Policy.
Third-Party Services
Service providers
We may share information with trusted service providers where this is needed to operate the website, process payments, deliver orders, send emails or provide customer support.
These providers may include website-hosting providers, payment gateways, courier services, email platforms and technical service providers.
Service providers receive only the information needed to perform their services for us.
External links
This website may include links to external websites. Those websites have their own privacy practices, and we are not responsible for the privacy policies or content of third-party sites.
Please review the privacy policy of an external website before providing personal information through it.
Analytics and advertising
We may use analytics or advertising services to understand website traffic, measure advertising activity or improve website content.
These services may use cookies or similar technology, depending on your browser settings and any consent choices available on the website. Where third-party services are active, their own privacy policies may apply.
Email Communications
We send only the emails needed to support your order, account or communication with us, as well as marketing emails where permitted.
Order and service emails: We send transactional emails where needed to process or complete an order. These may include order confirmations, payment receipts, delivery updates and customer-service responses.
Marketing emails: We send marketing emails only where you have opted in to receive them or where otherwise permitted by law. Marketing emails identify Eckco as the sender and include a working unsubscribe option.
You can unsubscribe from marketing emails by following the link in the email. We will process unsubscribe requests as soon as reasonably practicable.
Accessing or Correcting Information
You can ask us what personal information we hold about you. You can also request correction if you believe that information is inaccurate, incomplete or out of date.
We may need to verify your identity before responding to a request involving personal information.
Contact Us
If you have a question about this Privacy Policy, your personal information or your privacy rights, please contact us.
Last updated: 05/10/2026